PBX & Unified Communications
PBX & Unified Communications Overview
- Smart Hybrid and Full IP PBX options
- Solutions have advanced features and starts from as little as 3 analogue trunks and 18 extensions, up to 288 extensions with an Expansion Unit
- All platforms support our Unified Communications system which have rich IP features such as mobile linking, integrated voice mail and e-mail, instant messaging (chat), and presence information
- Systems also use built-in applications, such as a call centre solution, mobile solution, and voice mail system, to provide more efficient work and increased customer satisfaction.
Such a big team across a variety of departments required a new communications solution. Due to the nature of the business the company needed employees to have the ability to move between different workplaces whilst still being able to reach their customers and the in-house phone network. The company previously had its own analogue exchange which was no longer able to meet its requirements. After discussions with Panasonic partner T-Mobile, the dealership discovered that the most cost effective solution was to transition to a Panasonic virtual telephone exchange, with interconnected wireless DECT phones.
When quality is critical and cost reduction a key consideration, Panasonic's Smart IP wireless phone systems are the ideal business communication tool. Easy to install and delivering the flexibility and reliability that are the hallmarks of Panasonic SIP technology, they represent complete mobility solutions at a very reasonable price. With the new system employees are able to reach the inhouse phone line at any time, giving them the ability to serve their customers with no delays. Transitioning to a virtual telephone exchange and IP phones has meant that incoming calls are easily connected from any IP phone. For example, an IP phone at a reception desk means that phone calls can initially be taken in a less noisy environment.
Michal Suk, Executive Director at AMB Praha, said, "What we appreciate the most about the solution provided is the maximum comfort it gives our employees. They are now able to make both in-house and outbound calls while moving freely between all our workplaces within the facility. This solution lets us satisfy the needs of our customers flexibly and without delays."
AMB Praha, Ford Motor Dealership
As the company continued to grow, the previous phone system became increasingly ineffective and was unable to adapt to their busy, multi-site work environment. After making the decision to abandon its existing communications system, Design Air wanted to invest in a single solution that would be easier to use and better suited to handle its growing business needs. Appleton Information Technologies, a certified Panasonic unified communications reseller, was brought in to recommend a business communication solution that could support all the company’s needs.
Employees at Design Air had different preferences for how they utilized their phone system and handsets and required a platform that could be adaptable to their individual needs. One of the benefits of the Panasonic KX-NS1000 communication system is the adaptability to various needs depending on user demands, which proved useful for the Design Air employees and their day-to-day activities. For example, nearly half of the employees utilize headsets with the included connectors on the KX-NT500 series phones, which allows them to work hands-free. Mobile communications is crucial in their business environment, especially when employees need to check stock or get to certain areas in the warehouse quickly.
Design Air has improved the way their staff manages incoming calls and can better control workflow due to added mobility throughout the warehouse. In addition, the company has saved thousands of dollars, as well as increased profits due to higher productivity and better communication. “Not only is it easy to use, it also helps us be more productive and communicate with each other and our customers in a more effective way. On top of that, it has helped us lower our overall communications costs, which is an added benefit. The transition to this new system was a very big deal for us and Panasonic made it extremely seamless.”
Design Air, Distribution
To improve the business and customer service, Jaszpol needed to centralise incoming calls to the contact centre. By creating a single contact number for the company and eliminating all other numbers, Jaszpol ensured that they receive 100% of calls in one central system. For Jaszpol this increases the chances of gaining and retaining customers. To increase employee effectiveness, and ensure that employees are able to stay in touch, Jaszpol also required a DECT global telephony system. This means that each employee has an internal number which saves employees and customer's time through optimising the phone call management process. The combination of the one number solution, integrating fixed, wireless and mobile phones and the ability to control inbound and outbound calls using a software platform, has proved to be a successful, easy to use, solution for Jazpol.
The business implemented a Panasonic system, which combines analogue telephones, IP telephones, wireless telephones and Call Centre management software. A further 90 telephones were implemented within the DECT IP network, which was installed across the three different locations, enabling a one look network and a one number platform for easy accessibility and increased focus on customer satisfaction. Jaszpol set up the contact centre with operators using the CA PRO application, to support the call centre and contact centre agents. The call centre also has incoming call waiting lines, a unified messaging service and a voicemail to email service, which further enhances the customer experience. The new system has enabled sustainable and reliable connectivity across the site. Mr. Przemysław Kaźmierczak, Managing Director of Jaszpol Sp. z o.o., said, "It's great to see how the system has helped communication at Jaszpol. Having an integrated system makes a big difference to how a team operates and helps dramatically improve customer service."
Jaszpol, Renault Motor Dealership
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